Quick Steps To Resolve HP Scanner Not Working Issue

Hp scanners are more popular among all the branded scanning machines. The cutting-edge technology and innovative design make them more popular. But like other electronic devices, HP scanners can also undergo technical glitches. Due to this, users face HP Scanner Not Working issues. But don’t panic. By following a few troubleshooting steps, you can fix the problems related to your HP scanner. In this blog, you will get to know the simple and easy steps to resolve the scanner not working problem. Let’s get started.

Reasons behind HP scanner not working issue

Following are the most common reasons for the HP scanner not working problem:

• Network connection problem.
• Outdated scanner drivers.
• The issue with scanner hardware.
• Firewall issue.
• Connection issue between the computer and the scanner.

These are the possible reasons that can interrupt the working of the HP scanner. Check out the following troubleshooting steps to fix these issues.

Fix 1: Check the internet connection

First of all, make sure that your scanner is in an active state. Check if the printer is connected to the internet properly, and check the USB cable as well. Disable the VPN from your computer and check if your scanner is working correctly or not. For a network scanner, a reliable internet connection should be there. Make sure that your HP scanner and computer are connected to the same network.

Fix 2: Update scanner drivers

Outdated scanner drivers can also stop the working of the scanner. To resolve the issue, make sure that the scanner drivers are up-to-date. You can use the manual or automatic method to update the scanner drivers and resolve the issue.

Fix 3: Resolve the hardware issue

Issues with the scanner's hardware can also interrupt the working of the scanner. Go through the following steps to fix the scanner hardware issue:

• First of all, navigate to the “control panel” on your computer and tap on the “troubleshooting” button.
• After that, select the “hardware and sound” option and tap on the “hardware and devices” button.
• Now, proceed with the on-screen instructions and complete the troubleshooting process to resolve the HP scanner not working issue.
• Once you are done with the process, check if your HP scanner is working correctly or not.

Fix 4: Uninstall and reinstall the scanner drivers

If you have downloaded the incompatible printer drivers for your scanner, then your scanner cannot communicate with the computer system. In that case, you need to reinstall the scanner drivers.

Following are the steps to uninstall the HP scanner drivers:

• First of all, go to the “control panel” and tap on the “program and feature” option.
• Then, select the “HP scanner” option from the list and right-click on it.
• After that, tap on the “uninstall” button and proceed with the on-screen instructions to complete the uninstallation process.
• After that, restart your computer system.

After successfully uninstalling the scanner drivers, follow the below steps to reinstall the drivers:

• Go to the driver download page and search for your scanner.
• Now, type your scanner serial number and download the scanner drivers according to your operating system.
• After that, double-tap on the downloaded file and continue with the on-screen instructions to finish the installation process.
• In the final step, restart your scanner and computer.

These are simple troubleshooting tricks to fix the HP Scanner Not Working issue. Still, if you are facing problems with your HP scanner even after following the above steps, then get in touch with our technical experts.